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What is your refund policy?

Here we explain our refund policy and how to request one if necessary. See Telnyx guidance and requirements.

Telnyx's Refund Policy

Telnyx does not offer refunds for payments made using Bitcoin (BTC). Additionally, Telnyx is unable to refund payments that are 180 or more days old, regardless of the payment method used.

Any funds left in your account that do not match the above criteria can be refunded. Simply send a request to support@telnyx.com and we will be happy to take care of it.

Phone Number Purchases

Important: Non-Refundable Charges. By purchasing phone numbers, you acknowledge that activation fees and prorated charges will apply immediately upon purchase. These charges are non-refundable, including if the numbers are subsequently released or canceled.

Pay-as-you-go Refund Policy

Please note, we offer our services via a pay-as-you-go model so we will not be able to refund charges billed for services already used.

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