Porting Requirements

Essential requirements for porting numbers to Telnyx, including LOA and invoice details. See Telnyx guidance and requirements.

Before submitting a port request to Telnyx, ensure you have the required documents. This guide covers what you need and why each document matters.

Required Documents Overview


Document	Purpose	Requirements
Letter of Authorization (LOA)	Authorizes Telnyx to request the port	Required for ALL ports
Invoice or Bill	Proves ownership of the numbers	Required (alternatives available)
CSR (optional)	Verifies account details	Recommended, not required

Letter of Authorization (LOA)

The LOA is a legal document that gives Telnyx permission to request a port on your behalf.

LOA Requirements

Signature: Wet signature or valid electronic signature (DocuSign, Adobe Sign, etc.)
Signer: Must be the authorized person on the account with the losing carrier
Numbers: ALL numbers being ported must be listed
Information: End user name and service address
Date: Must be signed within the last 90 days

Toll-Free LOA Requirements

For toll-free numbers, the LOA must include:

"Port to RespOrg QIT02"

Download LOA Template

📄 Download the Telnyx LOA

Important: We cannot process a port request without a valid LOA.

Invoice or Bill

An invoice proves that the end user porting the numbers is the rightful owner.

Invoice Requirements

Must be from your current carrier (the losing carrier)
Must be within the last 30 days
Should show the telephone numbers being ported (if possible)

What if Your Invoice Doesn't List the Numbers?

If your invoice doesn't show the telephone numbers, provide ONE of these alternatives:


Alternative	Description
Portal Screenshot	Screenshot from your current carrier's portal showing the numbers on your account
CSR	Customer Service Record from your current carrier listing the numbers
Other Proof	Contact porting@telnyx.com to discuss options

Customer Service Record (CSR)

A CSR is an official record from your current carrier that contains your account details.

What's on a CSR?

Account holder name (exactly as on file)
Service address
Billing Telephone Number (BTN)
List of telephone numbers
Current carrier information

Is a CSR Required?

No, but it's highly recommended.

A CSR helps ensure your LOA information matches exactly what the losing carrier has on file — preventing rejections due to mismatched data.

See Obtaining a CSR From Your Carrier for instructions.

Document Validity Periods


Document	Maximum Age
LOA (signature date)	90 days
Invoice/Bill	30 days
CSR	No strict limit, but recent is better

Common Rejection Reasons

Ensure your documents are complete to avoid these common issues:


Issue	How to Prevent
LOA not signed	Ensure authorized person signs the LOA
Signature too old	Sign within the last 90 days
Name mismatch	Use exact name from CSR or carrier records
Address mismatch	Use service address, not billing address
Missing invoice	Upload a recent bill or acceptable alternative
Numbers not listed on LOA	Include ALL numbers you want to port

Special Requirements by Number Type

Toll-Free Numbers

LOA must include "Port to RespOrg QIT02"
RespOrg transfer may take 3-7 business days

Wireless Numbers

Account PIN may be required (carrier-dependent)
Last 4 of SSN may be requested

International Numbers

Requirements vary by country
May require country-specific LOA forms
Additional documentation (VAT/Tax ID) often required
See country-specific porting articles for details

Reseller Requirements

If you are porting numbers on behalf of your customers:

Use your end customer's information on the LOA — not your business info
The end customer must sign the LOA
Invoice should be from the end customer's account

Need Help?

For questions about porting requirements or documentation, contact the porting team at porting@telnyx.com.