10DLC Keywords and… See Telnyx guidance and requirements Learn more about 10DLC Keywords and Confirmation Messages with Telnyx.
Under 10DLC guidelines all campaigns must fill in the campaign details with the Keywords and Confirmation Messages for Opt in, Opt Out, and Help.
Please follow this format but with the variables filled in for your brand and campaign: Opt in Keyword: START or similar keyword
Opt in confirmation message: [Brand name]: Thanks for subscribing to [use case(s)]! Reply HELP for help. Message frequency may vary. Msg&data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out.
Opt out Keyword: STOP or similar keyword
Opt out confirmation message: [Brand Name]: You are unsubscribed and will receive no further messages.
Help Keyword: HELP or similar keyword
Help confirmation message: [Brand name]: Please reach out to us at [website/email/phone number] for help. NOTE: Websites are permissable so long as they have clear contact information at the link provided.
For the full list of stop words Telnyx automatically recognizes (and how opt-outs work at the messaging-profile level), see SMS Opt Out Keywords and Stop Words. Publicly traded brands should also review 10DLC Authentication for Publicly Traded Brands.