Standard 10DLC Use… See Telnyx guidance and requirements Learn more about 10DLC Use Cases with Telnyx.
Standard 10DLC Use Cases
- 2FA: Any authentication, verification, or one-time passcode.
- Account Notification: Standard notifications for account holders, relating to and being about an account (i.e password reset, low-balance notification, suspicious login attempt, transaction alert).
- Customer Care: All customer care interaction, including but not limited to account management and customer support.
- Delivery Notifications: Notification about the status of the delivery of a product or service.
- Fraud Alert Messaging: Notifications regarding potential fraudulent activity on a user's account.
- Higher Education: Messaging created on behalf of Colleges or Universities, including School Districts and education institutions. This use case is NOT for the "free to the consumer" messaging model.
- Low Volume Mixed: For Brands that have multiple use cases and only need very low messaging throughput. Examples include: test or demo accounts, small businesses (single Doctor's office, single Pizza shop), etc. Maximum of 5 sub Standard use cases.
- Machine-to-Machine (M2M): Machine-to-Machine (M2M) is a process that implies wireless communication between two or more physical assets. There is no human interaction in the Machine-to-Machine campaign. Subscriber-facing campaigns are prohibited. This is a dedicated use case.
- Marketing: Any communication that includes marketing and/or promotional content
- Mixed: For brands that have multiple use cases and want to run them on the same campaign. Minimum of 2 sub use cases and a maximum of 5 sub use cases.
- Polling and voting: The sending of surveys and polling/voting campaigns.
- Public Service Announcement: Informational messaging to raise an audience's awareness about important issues.
- Security Alert: A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action you need to take.
Special 10DLC Use Cases
Special use cases may require carrier approval, additional vetting, and/or carry extra requirements:
- Agents and Franchises: Brands managing multiple agents, franchises, or local branches under a single organization. Not a workaround for sending on behalf of unrelated businesses.
- Carrier Exemptions: Traffic exempted by the carriers.
- Charity: Communications from a registered 501(c)(3) charity aimed at providing help and raising money for those in need. Opt-in must include "donations will be solicited."
- Emergency: Notification services designed to support public safety/health during natural disasters, armed conflicts, pandemics, and other national or regional emergencies. Government agencies and first responders only.
- K-12 Education: Campaigns created for messaging platforms that support schools from grades K-12 and distance-learning centers. This is not for Post-Secondary schools.
- Platform Free Trial: Platform free trial offers with strict controls.
- Political: Part of an organized effort to influence decision-making of a specific group. Requires verification at CampaignVerify.com — a token is supplied upon successful verification. Opt-in must disclose whether donations will be solicited.
- Proxy: Peer-to-peer, app-based group messaging with proxy/pooled numbers.
- Public Safety (Restricted): Restricted public safety messaging.
- Social: Communication within or between closed communities.
- Sole Proprietor: For individuals without an EIN. Limited to 1 active campaign and 1 number; the brand name may not contain Inc, LLC, Group, or Enterprise. See the Sole Proprietor guide.
- Sweepstake: Sweepstake-related messaging.
- UCaaS Low Volume / UCaaS High Volume: Unified Communications-as-a-Service platform traffic.